Refund policy

General Return and Refund Policy

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). 

Due to the specific nature and temperature controlled handling and storage requirements black caviar products fall into this category and generally are not returnable or refundable unless in exceptional circumstances.

Damages and issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you received a wrong item, so that we can evaluate the issue and make it right.

To be eligible for a return, your item must be in the same condition that you received it and in its original packaging. You’ll also need the receipt or proof of purchase.

If your return is accepted, we’ll send you instructions on how and where to send your package or will arrange for a pickup. 

Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any question at bakucaviarca@gmail.com.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at bakucaviarca@gmail.com.